Reviews
Kyle was very professional and knowledgeable. He came in for an emergency call, figured out the problem quickly and resolved it for us to get heat restored on a very cold December night. We will definitely be keeping the company in mind for future HVAC needs.
We were hoping that when our furnace stopped working, it would be an easy repair especially this time of year. We ended up needing a new furnace. From the technician to the installation crew, they were all reliable and professional! Highly recommend Potter! Thank you for everything!
Very responsive to an early morning call.
Nate was very competent and professional. Explained things well and made a few suggestions to improve our system. We hope he comes back for our next service. J.B.
Professional and quality service
Had Potter do some work on my oil furnace. Had an issue with the part they replaced and was told it was out of warranty and I would have to pay for them to check it out. I was not happy with that answer at all. Word of the situation got back to Dave the owner and he reached out to me personally and made things right and fixed the issues I was having. Very happy with the end results and Dave's commitment to making his customers happy
We are longtime Potter customers and have always received excellent service. Our most recent appointment a couple days before Thanksgiving was no exception. Dunstan was sent out to inspect our ailing furnace, and he was friendly, knowledgeable, and gave us all of our repair options. We also had an appointment today with Lloyd, who was very friendly and knowledgeable, and he provided a wealth of information about furnace replacement in case we decided to go that route. The office staff also is fantastic every time we call with questions or to set up service appointments. We are always very happy with Potter's work and customer service. We highly recommend them!
What a wonderful asset with Rick working for you. He helped me to understand and use my furnace, plus he made it work efficiently. The great personality made it a great experience.
Please send Rick next time.