Plumbing Services

Residents in the Finger Lakes can be relieved to know that Potter Heating Cooling & Plumbing now provides fast and effective plumbing services 24/7. We’re on a mission to be the number-one plumbing authority in the Finger Lakes. From clogged drains to leaking pipes, there should only be one phone call you have to make, and that’s to us.

• Experienced plumbers for every job
• Our phones are open 24/7
• Free estimates

We focus on putting customers first, regardless of what their needs are. Your budget and satisfaction are top priorities, and our team works exceptionally well at coordinating fast responses, quick fixes, and tested solutions that last for decades. From a new water heater to a drain cleaning, you can count on our team of licensed master plumbers to get the job done.

We pride ourselves on excellent customer service and quality workmanship. For all your plumbing needs in the Finger Lakes & surrounding areas, trust the experts at Potter Heating Cooling & Plumbing!

When to Call for a Plumbing Professional

It might seem like a chore to call for a plumber when something goes wrong–but in reality, the earlier you call for a plumber, the better. This could seem counterintuitive if you’re trying to fix a problem on your own or follow DIY procedures, but let us explain.

Nothing is more stressful or frustrating than trying to fix a plumbing problem in your home, only to find out that it’s just too complex, too dangerous, or too expensive to get done without a qualified professional. This realization can happen hours after you’ve dedicated time and effort to fixing the problem, only to feel like it was for nothing.

We’re happy to show up even if the problem seems solved! We won’t charge customers for work we don’t do, and we might even provide a courtesy inspection just to make sure everything is in good shape. There’s zero risk with calling our team when you notice something wrong, and more often than not, you’ll be thanking yourself later.

Best Practices for a Struggling Drain

Drain problems are one of the most common reasons why our customers might call us. Drains can get clogged up regularly, especially when you do a lot of cooking in the kitchen.

If you’re trying to avoid a clogged drain, here’s what we would recommend:

• Schedule routine drain cleaning. No matter what, routine drain cleanings with a licensed professional plumber can go a long way toward alleviating clogging materials before they turn into a full-blown clog.
• Avoid FOGs. FOG stands for "fats, oils, and grease." They’re materials that we use a lot in kitchens but should not go down the drain. They can solidify when they cool down in your pipes, causing a nasty clog.
• Invest in a garbage disposal. Garbage disposals can help reduce clogging material by shredding things as they enter the plumbing system.
• Keep trash or compost out of the sink. The number-one rule of your sink should be to keep trash or compostable materials out of it. You can achieve this with a mesh screen or a drain stopper to collect those materials before they’re flushed down.

We also recommend that customers steer clear of those drain-clearing chemicals at the supermarket. Drain-cleaning chemicals might come in shiny bottles with bold promises, but they rarely work and can leave hazardous fumes in your kitchen for long periods of time. Sometimes they even corrode the interior lining of your pipes, causing the problem to get worse.

If you’re looking for more reasons to avoid drain-cleaning chemicals, or you’d like to know why our professional drain-cleaning services are so recommended, click here!

Our Services: Customer Favorites

Let’s talk about some of our customers’ all-time favorite plumbing services. Just remember that if any of these sound like they might be desperately needed in your home, schedule an appointment ASAP.

Hydro Jetting

Hydro jets are complex systems that plumbers can use to remove even the most stubborn clogging materials from your plumbing system. It’s a powerful water jet that sits at the end of a long auger that is lowered into your drain. The water is pressurized to the extent that it’s powerful enough to remove tough clogging materials without damaging your pipes.

Hydro jets are an all-natural, great solution to the problem of a clogged drain. And our team provides this service regularly to any customers in Finger Lakes that need it.

Drain Cleaning

Standard drain cleaning services can also be a big boon for customers who are dealing with slow or stopped-up drains. We can use industrial-grade plungers, drain snakes, and even hydro jets to remove the clogging materials so you can get back to your day-to-day life.

Water Heater Services

Hot water is a practical necessity in the 21st century. Luckily, we help customers with the installation, repair, and maintenance of tank and tankless water heaters. Potter Heating Cooling & Plumbing will meet with you for a consultation and discuss your water heating preferences before taking action to choose a water heater model that best fits your needs.

We can install a powerful gas water heater that uses affordable natural gas to keep your hot water warm. Or, you can opt for an electric water heater that reduces your carbon emissions and sustainably gives you hot water for the next 8-12 years of its life.

Emergency Plumbing

Sometimes a plumbing hazard can strike at any moment. This is often when things get extremely stressful and hard to deal with. Rain or shine, in the middle of the night, or on a busy holiday, our team provides emergency plumbing and mans a 24/7 emergency hotline so you can rest assured that someone will take care of you.

Piping and Repiping

Pipes are an incredibly important network that exists in your home. Without them, you wouldn’t have fresh water, a sewer system to remove waste, or even natural gas access. The good news is that our team provides quality pipe installations, replacements, removals, and patches that can keep your home leak-free.

We also provide repiping for older homes that might need a whole new array of plumbing appliances or pipes.

Main Water Line Setups

Your main water line is the lifeblood of your home, giving you access to fresh and clean water whenever you need it. Don’t gamble with this essential component of your house by hiring an amateur plumber to work on it. Sometimes main water line services can require heavy-duty digging equipment to unearth the pipes, and other times it requires creativity and problem-solving skills that Potter Heating Cooling & Plumbing excels at.

Sewer Services

Sewer systems function best when we don’t have to think about them. But every once in a while, a sewer problem can crop up and cause some serious issues for you and your family. Don’t risk your hygiene, your comfort, or your safety with unreliable sewer services.

Instead, call our team and schedule sewer services, from an inspection to a repair or full sewer line replacement. We’ll be there to help you and provide you with experienced advice that can give your family a leg up in the future.

Video Pipe Inspection

What if we told you that we could examine the problem with your plumbing system without ever having to open up your pipes or remove any components at all? Welcome to the 21st century!

Video pipe inspection is a powerful new tool that plumbers can use to evaluate the condition of your pipes, from leaks to corrosion, to drain clogs. We extend an auger with a microscopic camera at the end of it down your drain. It will give us all the information we could possibly need to move forward with a solution that you can be happy with.

Financing Options, Free Estimates, Maintenance, and More

Potter Heating Cooling & Plumbing is on a mission to provide satisfying plumbing solutions to customers in and around Finger Lakes, no matter their budget or situation. This means we work with several different financing options, offer free estimates, and even run a powerful maintenance program that’s designed to save you every penny possible.

Call our team and ask us about our local promotions, maintenance program, or to get a free estimate on whatever work you need. We never charge our customers before work is done, and you can rest assured that we don’t charge hidden fees when you’re in a tight spot.

Don’t Gamble on an Unlicensed Plumber

Plumbing licenses come in many forms, but they’re crucial to customers receiving the best service possible. A plumber can be one of three licensed categories: apprentice plumber, journeyman plumber, and master plumber. In order for us to provide you with qualified work that’s certified and insured, we need to be licensed properly.

• Apprentice plumbers can still provide plumbing services, like fixing leaking faucets or helping to address a burst pipe in your home, but they need to be supervised by a master plumber since they are still in training.
• Journeyman plumbers can provide standard plumbing services for anyone. This is finally where a plumber graduates from apprenticeship to becoming your local and trusted plumbing professional.
• Master plumbers are able to own plumbing businesses and train apprentice plumbers, helping to teach tricks of the trade and give powerful advice that comes from experience in the industry.

You can bet that our team is going to be staffed with master and journeyman plumbers for all of your plumbing work. And if you’re considering going with a plumber that is not licensed, we’d like to remind you of what can go wrong.

• Uninsured work. Journeyman and master plumbers are insured which means that you’re not held liable for any problems or injuries that might happen on your property. This is a big deal and could help you avoid a scam in the future.
• No guarantees or warranties. Many plumbing appliances and component manufacturers have built-in warranties with the products that we install. The problem is that there can be a lot of fine print that requires a licensed plumber to provide the work, or the warranty is voided. Keep this in mind when evaluating a plumbing upgrade.
• Worse results. Let’s face it, a licensed plumber is just always going to provide better work than an unlicensed one. You might trust a family friend to get the job done, but that trust can be stretched thin in a tricky or unique situation that our licensed plumbers would otherwise be familiar with.
• More expensive. While amateur plumbing work can be cheaper upfront, it ends up being more expensive in the long run with DIY and jerry-rigged solutions failing after just a couple of years, where a master plumber’s solution might last a decade or more.
• The solutions might not stick. Our plumbers know how to provide you with solutions that last. We want you to be comfortable in your home for years, not just a few weeks or months.

Get Things Done Right With Potter!

Plumbing work doesn’t have to be complicated. In fact, it can be relieving when you’ve got a licensed master plumber on-call 24/7 who can help you with your problems. As a local team that’s dedicated to the Finger Lakes community, we work hard to instill trust in our customers. If that means showing up late at night to help stop a leaking pipe or coming to your home on a holiday to replace your broken water heater, we’ll happily do it.

Residents in this community can only live comfortable lives if their plumbing systems work appropriately. While we operate as a business dedicated to customers, we also want to be Finger Lakes plumbing authority–giving advice and a helping hand wherever it’s needed. Our craftsmanship always reaches the highest standards and we make sure to go above and beyond for every customer.

It’s simple. We treat you like the friends and neighbors that you are.

If you’re dealing with a leak, a toilet clog, or another plumbing problem that requires immediate attention, you can always trust Potter Heating Cooling & Plumbing. We get things done right, every time.